The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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Language Access Services

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video - Getting Vaccinated for Seasonal & H1N1 Flus)

This website provides video resources about H1N1 influenza.  This video describes the importance of getting vaccinated against both seasonal and H1N1 influenzas. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video - Hand Washing)

This website provides video resources about H1N1 influenza.  This video explains the importance of hand washing in preventing the spread of flu. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video - Priority Vaccination Groups)

This website provides video resources about H1N1 influenza.  This video describes priority vaccination groups. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video -Staying Home While Sick)

This website provides video resources about H1N1 influenza. This video explains the importance of staying at home when sick.

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza: The basics

This resource is a fact sheet describing H1N1 novel influenza, including information about its signs and symptoms and methods of spread.  Preventing spread of the flu virus and what to do if you are sick are other topics included in this resource.

Subtopics: Language Access Services, Outbreaks
Language(s): English, Spanish

Hand Washing Instruction Guide

Clean hands save lives! This resource describes the best ways to keep your hands clean to prevent the spread of influenza.

Subtopics: Language Access Services, Outbreaks
Language(s): English, Somali, Vietnamese, Spanish, Hmong, Chinese, Arabic, German, Burmese

Home with Flu

This comic illustrates the importance of keeping children and teens at home when sick with the flu. It explains that staying home will reduce the risk of illness for others. It also serves as a reminder to plan ahead in case of illness.

Subtopics: Language Access Services, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Korean, Tagalog, Chinese, Arabic, Russian, Ukrainian, Amharic

How to Include Diverse, Vulnerable Populations in Emergency Preparedness

This article from Emergency Management News describes promising practices from across the country to integrate the needs of diverse and vulnerable population into preparedness planning.

Subtopics: Language Access Services, Building Partnerships, Building Knowledge
Language(s): English

Hurricane Katrina Wrecks New Orleans Bangladeshi Community

This article provides empirical evidence of how Hurricane Katrina affected Bangladeshis immigrants living in New Orleans, particularly Bangladeshi exchange students at Tulane University.

Subtopics: Language Access Services, Phase 7 - Recovery, Natural Disasters
Language(s): English

Immigrant Emergency Communications Program

The Immigrant Emergency Communications Program implements services designed to introduce emergency preparedness and response information in the native language of the community.
Subtopics: Language Access Services, Phase 6 - Response, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Immigration, ethnicity, and the pandemic

This research articles provides a historical perspective on challenges faced by public health officials in reaching diverse communities during the Great Influenza pandemic of 1918 and the integral role community/faith-based organizations and ethnic media outlets.

Subtopics: Language Access Services, Phase 6 - Response, Channels of Communication, Outbreaks
Language(s): English

Impact Of Culture On Preparedness

This presentation discusses the Janus-faced role of culture in disaster scenarios and provides strategies for developing culturally competent disaster plans.
Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Building Partnerships, Building Trust
Language(s): English

Influenza Pandemic: Lessons from the H1N1 Pandemic Should Be Incorporated into Future Planning (GAO-11-632)

This report from the United States Government Accountability Office discusses lessons learned from the H1N1 pandemic, including the need to better reach non-English speakers

Subtopics: Language Access Services
Language(s): English

Integrating Immigrant Families in Emergency Response, Relief, and Rebuilding Efforts


This report offers a framework for how local governments can incorporate LEP residents and immigrants into the emergency planning process, increase their preparedness, and develop capacity in key public agencies to communicate with and serve these residents.

Subtopics: Language Access Services, Phase 6 - Response, Building Trust, Phase 2 - Preparedness
Language(s): English

Katrina’s Vietnamese Victims: Falls Church Area Agency Aids Gulf Coast Victims

This article describes cultural barriers which impeded the recovery of Vietnamese individuals following Hurricane Katrina and one organization’s effort to help the Vietnamese community rebuild.     

Subtopics: Language Access Services, Phase 7 - Recovery, Phase 8 - Reconstruction
Language(s): English

Kentucky Outreach and Information Network (KOIN)

The Kentucky Outreach and Information Network (KOIN) is a preparedness initiative which works with trusted community agencies to assure that appropriate communication channels are in place to notify heard to reach populations in the event of an emergency.
Subtopics: Language Access Services, Channels of Communication, Phase 3 - Warning, Building Trust, Phase 2 - Preparedness
Language(s): English

Lessons Learned from Hurricane Katrina: How Local Health Departments Can Prepare to Meet the Needs of Vulnerable Population in Emergencies

In this report, the results of three case studies are presented to highlight lessons learned from Hurricane Katrina and the Alameda County Public Health Department in relation to public health emergency preparedness for vulnerable population, including non-English speakers.

Subtopics: Language Access Services, Phase 2 - Preparedness
Language(s): English

Limited English Proficiency (LEP) – A Federal Interagency Website

This site acts as a clearinghouse, providing and linking to information, tools, and technical assistance regarding limited English proficiency (LEP) and language services for federal agencies, recipients of federal funds, users of federal programs and federally assisted programs, and other stakeholders.
Subtopics: Language Access Services, Message Content
Language(s): English

Listo OC

Listo OC is a Spanish language website dedicated to promoting emergency preparedness in Orange County, California.

Subtopics: Language Access Services, Phase 2 - Preparedness
Language(s): English, Spanish

Locating and Communicating With At-Risk Populations About Emergency Preparedness: The Vulnerable Populations Outreach Model

This article describes community outreach strategies to engage vulnerable populations in emergency preparedness and planning.

Subtopics: Language Access Services, Building Partnerships, Phase 2 - Preparedness
Language(s): English

Miami Center for Public Health Preparedness Hispanic Disaster Training

This center is committed to public health training with a specific focus on Hispanic/Latino populations within the United States and throughout Latin America.
Subtopics: Language Access Services, Phase 5 - Psychological Impact, Phase 7 - Recovery, Building Partnerships, Building Knowledge, Phase 2 - Preparedness
Language(s): English, Spanish

Michigan Citizens Corps: Reaching Target Populations

This presentation provides an overview of a Citizen Corps chapter’s efforts to engage the local Arab-American community in emergency preparedness activities in Dearborn, Michigan. 

Subtopics: Language Access Services, Building Partnerships, Phase 2 - Preparedness
Language(s): English

Migrant and Seasonal Farm Worker Emergency Preparedness Planning Guide

This planning guide provides a set of actionable step to integrate racially and ethnically diverse migrant farm workers into preparedness and response plans

Subtopics: Language Access Services, Organizational Supports, Phase 1 - Risk Perception, Building Partnerships
Language(s): English

National Standards on Culturally And Linguistically Appropriate Services (CLAS)

The 14 culturally and linguistically appropriate service (CLAS) standards listed here vary in stringency and are intended to be utilized by health care professionals to make practices more culturally and linguistically accessible.

Subtopics: Culturally Competent Care, Language Access Services
Language(s): English

Pandemic Influenza Preparedness and Response Among Immigrants and Refugees

This article discusses health-related, social, and economic factors that contribute the increased risk of immigrants and refugees in an influenza pandemic and strategies.

Subtopics: Language Access Services, Phase 6 - Response, Outbreaks, Building Trust, Phase 2 - Preparedness
Language(s): English

Preparedness Education for Vulnerable Populations: Resource Gaps


This report identifies gaps in resources which are needed to serve the preparedness needs of vulnerable populations including ethnic and racial minorities and Spanish-speaking populations.
Subtopics: Culturally Competent Care, Language Access Services, Phase 1 - Risk Perception, Building Partnerships, Phase 2 - Preparedness
Language(s): English

Preparedness Education for Vulnerable Populations: Resource Grid


This resource grid provides a list of 323 educational resources organized by the specific vulnerable populations which they were developed to serve. Resources pertaining to the needs of ethnic/racial minority groups and Spanish-speaking populations are included.
Subtopics: Culturally Competent Care, Language Access Services, Phase 2 - Preparedness
Language(s): English

Preparing For Next Disaster Takes Community Effort

This radio feature describes the findings of a report which assessed efforts to integrate racial and ethnically diverse communities into emergency preparedness plans in California.

Subtopics: Language Access Services, Organizational Supports, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Preventing Seasonal Flu

This resource, provided by ECHO, is a video about preventing seasonal influenza.  It provides information about symptoms of flu, preventing spread, and vaccination.

Subtopics: Language Access Services, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong

Proceedings Of The Symposium On Public Health Emergency Preparedness: Why Culture Matters

This report provides a summary of a symposium which addressed the role of culture in emergency preparedness and more specifically identifies the core principles of cultural competence which need to be incorporated into disaster preparedness plans.
Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Phase 6 - Response, Phase 2 - Preparedness
Language(s): English
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