The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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Channels of Communication

2008 MAA-CBO Directory: Mutual Assistance Associations and Community Based Organizations Serving Refugees and Immigrants in Minnesota

This directory provides information on community based agencies that serve specific diverse communities in Minnesota.

Subtopics: Channels of Communication
Language(s): English

A Guide to Enhance Grassroots Risk Communication Among Low-Income Populations

This guide provides step-by-step instructions on how to work with grassroots organizations  to deliver critical information to low-income populations before, during, and after a disaster.

Subtopics: Language Access Services, Organizational Supports, Channels of Communication, Message Content, Building Partnerships
Language(s): English

American Red Cross: Greater Los Angeles

This PowerPoint presentation from the American Red Cross of Greater Los Angeles focuses on disaster response and diverse populations in the Los Angeles area.

Subtopics: Culturally Competent Care, Language Access Services, Phase 6 - Response, Phase 7 - Recovery, Channels of Communication, Building Partnerships, Building Trust, Phase 2 - Preparedness, Natural Disasters
Language(s): English

An Assessment of the Cultural Appropriateness of Emergency Preparedness Communication for Low Income Minorities

For this article, a content analysis of web-based emergency preparedness risk communication materials was conducted to determine their appropriateness in reaching low income African Americans and Latinos in Maryland.
Subtopics: Language Access Services, Channels of Communication, Message Content, Phase 3 - Warning, Phase 2 - Preparedness
Language(s): English

At- Risk Populations Project

The Association of State and Territorial Health Officials (ASTHO) received a grant from the Centers for Disease Control and Prevention (CDC) to develop recommendations on how to protect at-risk populations, such as those which are culturally isolated or have limited English proficiency (LEP), during an influenza pandemic.

Subtopics: Phase 6 - Response, Channels of Communication, Outbreaks, Phase 2 - Preparedness
Language(s): English

Averting Disaster: What the California Wildfires Can Teach Us about Reaching Latinos in Times of Crisis

This report focuses on the 2007 California Wildfires and the impact of natural disasters on Latino and immigrant communities.

Subtopics: Culturally Competent Care, Phase 6 - Response, Channels of Communication, Phase 2 - Preparedness, Natural Disasters, Mass Casualties
Language(s): English

Barriers to and Facilitators of Effective Risk Communication among Hard-to-Reach Populations in the Event of a Bioterrorist Attack or Outbreak

This report provides a needs assessment of vulnerable and hard to reach populations in Texas and identifies the preferred methods of communication in the event of a bioterrorist attack or epidemic.

Subtopics: Channels of Communication, Message Content, Bioterrorism, Outbreaks
Language(s): English

Best Practices for Decontamination with Special Populations

This audio presentation discusses emergency plans, decontamination, and hazardous material drills for people who are deaf whose primary language is American Sign Language, individuals with physical disabilities whose primary language is English, and people whose primary language is Spanish and who have limited or no English.
 

Subtopics: Culturally Competent Care, Language Access Services, Channels of Communication, Emergency Decision Making, Chemical, Radiation, Terrorism
Language(s): English

Bioterrorism Preparedness Beliefs and Perceptions: Ethnic and Sociocultural Differences

The goal of this report was to determine whether individuals in categories of English as a Second Language, Urban Asian, and Urban Caucasian have differing beliefs and perceptions about types of terrorism agents and events.

Subtopics: Phase 6 - Response, Channels of Communication, Message Content, Bioterrorism, Outbreaks, Emergency Decision Making, Phase 1 - Risk Perception, Phase 2 - Preparedness, Chemical, Radiation
Language(s): English

CDC to Detroit Media: Trust is Crucial to Dispel H1N1 Hype

This article addresses the need to dispel myths about H1N1 influenza. It emphasizes the importance of engaging the media and community leaders in educating the community, especially in ethnic communities, because of distrust of government and government officials.

Subtopics: Channels of Communication, Building Trust
Language(s): English

Communicating Effectively with Vulnerable Populations during Water Contamination Events

This article focuses on strategies to effectively communicate with vulnerable populations, including racial/ethnic minorities and individuals with limited English proficiency (LEP), in the event of a water contamination crisis.  

Subtopics: Language Access Services, Channels of Communication, Phase 1 - Risk Perception, Phase 3 - Warning
Language(s): English

Communicating Environmental Risk in Multiethnic Communities

Communicating Risk in Multicultural Communities examines methods used to inform multicultural communities of risks that either do or may affect their lives and has been made available in PDF.
Subtopics: Channels of Communication, Message Content, Phase 1 - Risk Perception, Phase 3 - Warning, Natural Disasters
Language(s): English

Communicating the Risks of Bioterrorism and Other Emergencies in a Diverse Society: A Case Study of Special Populations in North Dakota

The objective of this study was to identify differences in preferred sources of emergency information and identify attitudes about the agencies the affect risk communication among special populations.

Subtopics: Channels of Communication, Message Content, Bioterrorism
Language(s): English

Communicating Throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication

Using the case of Hurricane Katrina to illustrate the collapse of the standard model of emergency management without a clear focus on the role of cognition, the authors reframe the concept of intergovernmental crisis management as a complex, adaptive system.

Subtopics: Phase 6 - Response, Phase 7 - Recovery, Channels of Communication, Message Content, Emergency Decision Making, Phase 3 - Warning, Building Knowledge, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Communicating with California’s Spanish-Speaking Populations during Emergencies

The goals of this study were to assess the status of existing linkages between the state and the Spanish-language media for dealing with emergencies.
Subtopics: Channels of Communication, Phase 3 - Warning, Building Partnerships
Language(s): English

Communicating with Diverse Populations

This slide show was developed for the 2005 Michigan Public Health Media Submit and discusses effective methods for communicating with culturally isolated and non-English speaking populations in crisis situations.  

Subtopics: Culturally Competent Care, Language Access Services, Channels of Communication, Building Trust
Language(s): English

Comprehensive Preparedness Guide (CPG) 301: Interim Emergency Management Training Guide for Special Needs Populations

This interim guide outlines how involving special needs populations in planning enables emergency managers to address the function-based needs of individuals, including those with limited English proficiency (LEP).

Subtopics: Language Access Services, Channels of Communication
Language(s): English

Crisis Communication, Race and Natural Disasters

This study compares differences in crisis preparation, information-seeking patterns, and media use on the basis of race in the aftermath of Hurricane Katrina.

Subtopics: Channels of Communication, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

Crisis Communications: Ethnic Differentials in Interpreting and Acting on Disaster Warnings

This report examines the problem of communicating emergency information to communities which are multi-ethnic.

Subtopics: Channels of Communication, Message Content, Emergency Decision Making, Phase 1 - Risk Perception, Phase 3 - Warning
Language(s): English

Crisis Preparation, Media Use, and Information Seeking: Patterns across Katrina Evacuees and Lessons Learned for Crisis Communication

This qualitative study examined crisis preparation, information seeking patterns, and media use in 964 Hurricane Katrina evacuees.   

Subtopics: Channels of Communication, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

Culturally-Specific Populations Emergency Communications Project: Project Summary

This resource provides a summary of a pilot project implemented to improve community health through culturally competent risk communication strategies with diverse communities in Northwest Oregon. 

Subtopics: Channels of Communication, Message Content, Building Partnerships
Language(s): English

Culture and Health Literacy: Case Studies

This online training module describes three local efforts to close the health literacy gap in Minnesota, including ECHO Minnesota which focuses on emergency preparedness in culturally diverse communities.

Subtopics: Language Access Services, Channels of Communication
Language(s): English

Despite Last Year's Devastating Hurricane Season, One-Third in High-Risk Areas Say They May Ignore Evacuation Order

This press release describes the results of a survey administered in Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina and Texas by the Harvard School of Public Health on emergency evacuations.
 

Subtopics: Channels of Communication, Emergency Decision Making, Phase 1 - Risk Perception, Building Trust, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Disaster Preparedness in Urban Immigrant Communities: Lessons Learned from Recent Catastrophic Events and their Relevance to Latino and Asian Communities in Southern California

Findings from this qualitative study of Latino and Asian immigrants living Southern California indicate that immigrant and limited English proficient (LEP) populations are not fully incorporated in disaster preparedness educational efforts and emergency response plans.

Subtopics: Language Access Services, Phase 6 - Response, Channels of Communication
Language(s): English

DiversityPreparedness.org E-Newsletter: Issue 4 April/May 2009

This issue of the DiversityPreparedness.org E-Newsletter highlights Pandemic Influenza as the Topic of the Month and provides excerpts from an interview with Anna DeBlois Buchanan and Caroline Barnhill regarding ASTHO’s At-risk Populations project.

Subtopics: Culturally Competent Care, Channels of Communication, Outbreaks, Phase 2 - Preparedness
Language(s): English

Earthquake Tips for People with Cognitive Disabilities

This translated fact sheet is designed to provide a checklist of activities for people with developmental or cognitive disabilities to improve emergency preparedness in the event of an earthquake.

Subtopics: Channels of Communication, Phase 2 - Preparedness, Natural Disasters
Language(s): English, Spanish

Earthquake Tips for the Hearing Impaired

This translated fact sheet is designed to provide a checklist of activities for people who are deaf or hard of hearing to improve emergency preparedness in the event of an earthquake.

Subtopics: Channels of Communication, Phase 2 - Preparedness, Natural Disasters
Language(s): English, Spanish

Emergency & Community Health Outreach (ECHO)

ECHO is a collaborative that includes public health and safety agencies across Minnesota and provides health and safety information in multiple languages to people with limited English proficiency (LEP).
Subtopics: Language Access Services, Channels of Communication, Message Content
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong

Emergency Communication and Response with Racial, Ethnic and Minority Communities

This webinar describes risk communication issues specific to racial/ethnic minorities and the role of Community Health Centers in serving diverse populations during public health emergencies.

Subtopics: Channels of Communication, Message Content, Outbreaks
Language(s): English

Emergency Information / 911 Cards

These Emergency Information cards provide basic questions on a person's emergency status in Kirundi and Swahili.

Subtopics: Culturally Competent Care, Channels of Communication, Emergency Decision Making, Phase 2 - Preparedness
Language(s): English, Kirundi, Swahili
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