The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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Channels of Communication

Disaster Preparedness of Linguistically Isolated Populations: Practical Issues for Planners

This article presents the findings from a series of focus groups that were conducted in Houston, Texas to inform the development of effective emergency communication and service delivery strategies in linguistically isolated communicates.     

Subtopics: Language Access Services, Channels of Communication, Message Content
Language(s): English

DiversityPreparedness.org E-Newsletter: Issue 4 April/May 2009


This issue of the DiversityPreparedness.org E-Newsletter highlights Pandemic Influenza as the Topic of the Month and provides excerpts from an interview with Anna DeBlois Buchanan and Caroline Barnhill regarding ASTHO’s At-risk Populations project.

Subtopics: Culturally Competent Care, Channels of Communication, Outbreaks, Phase 2 - Preparedness
Language(s): English

DiversityPreparedness.Org E-Newsletter: Issue 8- May/June 2010


This supplement of the of the DiversityPreparedness.Org E-Newsletter highlights “Floods and Diverse Populations” as the Topic of the Month and provides interview excerpts from a conversation with Lillian McDonald of ECHO Minnesota.

Subtopics: Language Access Services, Channels of Communication, Natural Disasters
Language(s): English

Earthquake Tips for People with Cognitive Disabilities

This translated fact sheet is designed to provide a checklist of activities for people with developmental or cognitive disabilities to improve emergency preparedness in the event of an earthquake.

Subtopics: Channels of Communication, Phase 2 - Preparedness, Natural Disasters
Language(s): English, Spanish

Earthquake Tips for the Hearing Impaired

This translated fact sheet is designed to provide a checklist of activities for people who are deaf or hard of hearing to improve emergency preparedness in the event of an earthquake.

Subtopics: Channels of Communication, Phase 2 - Preparedness, Natural Disasters
Language(s): English, Spanish

Emergency & Community Health Outreach (ECHO)

ECHO is a collaborative that includes public health and safety agencies across Minnesota and provides health and safety information in multiple languages to people with limited English proficiency (LEP).
Subtopics: Language Access Services, Channels of Communication, Message Content
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong

Emergency Communication and Response with Racial, Ethnic and Minority Communities

This webinar describes risk communication issues specific to racial/ethnic minorities and the role of Community Health Centers in serving diverse populations during public health emergencies.

Subtopics: Channels of Communication, Message Content, Outbreaks
Language(s): English

Emergency Information / 911 Cards

These Emergency Information cards provide basic questions on a person's emergency status in Kirundi and Swahili.

Subtopics: Culturally Competent Care, Channels of Communication, Emergency Decision Making, Phase 2 - Preparedness
Language(s): English, Kirundi, Swahili

Emergency Preparedness: Knowledge and Perceptions of Latin American Immigrants

This paper describes the level of public emergency knowledge and perceptions of risk among Latin American immigrants, and their preferred and actual sources of emergency preparedness information.

Subtopics: Channels of Communication, Message Content, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

Emergency Public Health Information and Vulnerable Populations in San Mateo County: After Action Report Community Forums

This report provides information on the partnership developed between the San Mateo County Health Department and local community based organizations (CBOs) that serve special populations.
 

Subtopics: Culturally Competent Care, Organizational Supports, Channels of Communication, Building Partnerships, Phase 2 - Preparedness
Language(s): English

Enhancing Public Health Emergency Preparedness for Special Needs Populations: A Toolkit for State and Local Planning and Response

This interactive toolkit provides strategies and resources (e.g., a GIS  mapping tool) to help public health departments prepare for and respond to special needs populations, including racial/ethnic minorities and those with LEP, in a public health emergency.

Subtopics: Channels of Communication, Building Partnerships, Phase 2 - Preparedness
Language(s): English

Ethnic Media as Emergency Responders

This audio feature consists of an interview between New America Media and representatives from ethnic media news organizations regarding their efforts to reach ethnically diverse populations in the hours and days following a disaster.  

Subtopics: Language Access Services, Phase 6 - Response, Channels of Communication, Phase 3 - Warning
Language(s): English

Ethnic Media Cover the Fires

This article describes the role of the ethnic media in communicating with non-English speaking Southern California residents during the 2007 wildfires.   

Subtopics: Culturally Competent Care, Language Access Services, Channels of Communication, Building Trust
Language(s): English

Ethnic Media Roundtable Kit

The Ethnic Roundtable Media Kit contains resources in various languages on pandemic flu, seasonal flu, and emergency preparedness.

Subtopics: Culturally Competent Care, Channels of Communication, Outbreaks
Language(s): English, Khmer/Cambodian, Vietnamese, Spanish, Korean, Tagalog, Chinese, Arabic, Russian, Farsi, Armenian, Thai

Ethnicity and Hazard Information Dissemination

This article examines differences regarding how environmental hazard information was obtained between two ethnically diverse communities.

Subtopics: Channels of Communication
Language(s): English

Guidance for Risk Communicators in Collaborating with Faith- Based African American Communities for Pandemic Flu Preparedness

This series of videos provides expertise from those conducting public information/risk communication with African American faith-based communities.   

Subtopics: Channels of Communication, Outbreaks, Phase 1 - Risk Perception, Building Partnerships, Building Knowledge
Language(s): English

Guidelines on Cultural Diversity and Disaster Management

This document outlines cultural barriers that might impede emergency preparedness and recommendations for integrating these hard to reach populations into emergency preparedness strategies.

Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Channels of Communication, Emergency Decision Making, Building Partnerships, Building Knowledge
Language(s): English

Immigration, ethnicity, and the pandemic

This research articles provides a historical perspective on challenges faced by public health officials in reaching diverse communities during the Great Influenza pandemic of 1918 and the integral role community/faith-based organizations and ethnic media outlets.

Subtopics: Language Access Services, Phase 6 - Response, Channels of Communication, Outbreaks
Language(s): English

Improving Latino Disaster Preparedness Using Social Networks

This article presents the findings from a randomized, longitudinal cohort study which tested methods to improve disaster preparedness in Latino communities in Los Angeles County.

Subtopics: Channels of Communication, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

Introduction of a Guide to Enhance Risk Communication Among Low-Income and Minority Populations: A Grassroots Community Engagement Approach

This article outlines a grassroots approach to enhancing the capacity of the risk communication systems to reach vulnerable populations.

Subtopics: Channels of Communication, Message Content, Emergency Decision Making
Language(s): English

Kentucky Outreach and Information Network (KOIN)

The Kentucky Outreach and Information Network (KOIN) is a preparedness initiative which works with trusted community agencies to assure that appropriate communication channels are in place to notify heard to reach populations in the event of an emergency.
Subtopics: Language Access Services, Channels of Communication, Phase 3 - Warning, Building Trust, Phase 2 - Preparedness
Language(s): English

Latino Disaster Vulnerability: The Dissemination of Hurricane Mitigation Information among Florida’s Homeowners

The results of the quantitative study show problems with the dissemination of disaster information and that Latino homeowners prefer to utilize friends and family as sources of disaster preparation information.

Subtopics: Channels of Communication, Message Content, Emergency Decision Making, Phase 2 - Preparedness
Language(s): English

Latinos Preparados Goals and Activities

This translated sheet lists some of the primary goals of Latinos Preparados and activates which are conducted to promote disaster awareness in the Latino community.

Subtopics: Channels of Communication, Phase 2 - Preparedness
Language(s): English, Spanish

Leaving No One Behind: Communicating with Special Populations

This resource describes a partnership created between the San Mateo County Health Department and community based organizations (CBOs) that have existing relationships with special populations.
 

Subtopics: Culturally Competent Care, Organizational Supports, Channels of Communication, Building Partnerships
Language(s): English

One State’s Workable Plan for Reaching Vulnerable Populations In Widespread Emergencies

This article is a “best practices” write-up about the COIN emergency communication plan in Kentucky.

Subtopics: Channels of Communication, Building Partnerships, Building Knowledge
Language(s): English

Outlook on Bioterrorism: A Survey of Texans

This report examines Texans levels of awareness, perceptions, knowledge, and beliefs about issues relating to bioterrorism, infectious diseases and other public health threats and emergencies across racial and ethnic groups.

Subtopics: Channels of Communication, Message Content, Bioterrorism, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

Promising Practices for Pandemic Planning: Breaking Language Barriers with Preparedness Messages

This brief article highlights the efforts of Emergency and Community Health Outreach Minnesota (ECHO) to effectively reach populations with limited English proficiency (LEP) in a public health emergency. 

Subtopics: Language Access Services, Channels of Communication, Phase 3 - Warning
Language(s): English

Promising Practices: Pandemic Influenza tools- Vulnerable Populations

This CIDRAP resource guide provides an extensive list of promising practices for meeting the needs of vulnerable populations—including racial/ethnic minorities, immigrants, and LEP populations—in a pandemic.

Subtopics: Language Access Services, Channels of Communication, Outbreaks, Building Partnerships
Language(s): English

Promotores for Pandemic Influenza

This resource provides information on the efforts of the El Paso City-County Health and Environmental District using promotores and community health workers to provide information on pandemic influenza to the Hispanic/Latino population of El Paso.
 

Subtopics: Culturally Competent Care, Organizational Supports, Channels of Communication, Building Partnerships, Building Trust, Phase 2 - Preparedness
Language(s): English

Public Health Preparedness and Response for At-Risk Populations: Harnessing the Power of Health Information and Communication Technologies

This study describes innovative ways that state governments and local communities can use technologies to reach vulnerable groups, including newly arrived immigrants and individuals with limited English proficiency.

Subtopics: Organizational Supports, Channels of Communication, Phase 2 - Preparedness
Language(s): English
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