The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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A Guide to Enhance Grassroots Risk Communication Among Low-Income Populations

This guide provides step-by-step instructions on how to work with grassroots organizations  to deliver critical information to low-income populations before, during, and after a disaster.

Subtopics: Language Access Services, Organizational Supports, Channels of Communication, Message Content, Building Partnerships
Language(s): English

African Americans’ Decisions Not to Evacuate New Orleans before Hurricane Katrina: A Qualitative Study

In this study, focus groups were conducted to identify themes in African Americans’ decisions not to evacuate New Orleans before Hurricane Katrina.

Subtopics: Culturally Competent Care, Message Content, Emergency Decision Making, Phase 1 - Risk Perception, Phase 3 - Warning
Language(s): English

Alaska Bird Flu Flyer

This brochure provides information on avian influenza (H5N1) for inhabitants of Western Alaska and is available in Yup’Ik.

Subtopics: Culturally Competent Care, Message Content, Outbreaks
Language(s): English, Yupik

Alternative Marketing and Messaging to Prepare Vulnerable Populations

This presentation promotes a marketing based approach to foster emergency preparedness and discusses why the context of preparedness action is crucial to reaching vulnerable populations.

Subtopics: Message Content, Emergency Decision Making, Phase 2 - Preparedness
Language(s): English

An Assessment of the Cultural Appropriateness of Emergency Preparedness Communication for Low Income Minorities

For this article, a content analysis of web-based emergency preparedness risk communication materials was conducted to determine their appropriateness in reaching low income African Americans and Latinos in Maryland.
Subtopics: Language Access Services, Channels of Communication, Message Content, Phase 3 - Warning, Phase 2 - Preparedness
Language(s): English

Analysis of Risk Communication Strategies and Approaches with At-Risk Populations to Enhance Emergency Preparedness, Response, and Recovery

This working paper presents the findings from a comprehensive assessment of emergency preparedness communication and public health messaging strategies for at-risk populations, including those with limited English proficiency (LEP).

Subtopics: Language Access Services, Message Content, Phase 3 - Warning
Language(s): English

Audience Responses and Informational Needs: Considering Diversity in Crisis Communication

This book chapter provides an overview of literature on crisis communication and diverse populations.    

Subtopics: Channels of Communication, Message Content, Emergency Decision Making, Phase 1 - Risk Perception
Language(s): English

Barriers to and Facilitators of Effective Risk Communication among Hard-to-Reach Populations in the Event of a Bioterrorist Attack or Outbreak

This report provides a needs assessment of vulnerable and hard to reach populations in Texas and identifies the preferred methods of communication in the event of a bioterrorist attack or epidemic.

Subtopics: Channels of Communication, Message Content, Bioterrorism, Outbreaks
Language(s): English

Bioterrorism Preparedness Beliefs and Perceptions: Ethnic and Sociocultural Differences

The goal of this report was to determine whether individuals in categories of English as a Second Language, Urban Asian, and Urban Caucasian have differing beliefs and perceptions about types of terrorism agents and events.

Subtopics: Phase 6 - Response, Channels of Communication, Message Content, Bioterrorism, Outbreaks, Emergency Decision Making, Phase 1 - Risk Perception, Phase 2 - Preparedness, Chemical, Radiation
Language(s): English

Communicating Environmental Risk in Multiethnic Communities

Communicating Risk in Multicultural Communities examines methods used to inform multicultural communities of risks that either do or may affect their lives.
Subtopics: Channels of Communication, Message Content, Phase 1 - Risk Perception, Phase 3 - Warning, Natural Disasters
Language(s): English

Communicating the Risks of Bioterrorism and Other Emergencies in a Diverse Society: A Case Study of Special Populations in North Dakota

The objective of this study was to identify differences in preferred sources of emergency information and identify attitudes about the agencies the affect risk communication among special populations.

Subtopics: Channels of Communication, Message Content, Bioterrorism
Language(s): English

Communicating Throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication

Using the case of Hurricane Katrina to illustrate the collapse of the standard model of emergency management without a clear focus on the role of cognition, the authors reframe the concept of intergovernmental crisis management as a complex, adaptive system.

Subtopics: Phase 6 - Response, Phase 7 - Recovery, Channels of Communication, Message Content, Emergency Decision Making, Phase 3 - Warning, Building Knowledge, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Community Emergency Preparedness: A Manual for Managers and Policy Makers

This comprehensive manual serves as a guide for developing an emergency response plan from the ground up.

Subtopics: Phase 5 - Psychological Impact, Phase 6 - Response, Message Content, Emergency Decision Making, Phase 1 - Risk Perception, Phase 3 - Warning, Building Partnerships, Phase 2 - Preparedness, Phase 4 - Physical Impact, Natural Disasters
Language(s): English

Crisis Communications: Ethnic Differentials in Interpreting and Acting on Disaster Warnings

This report examines the problem of communicating emergency information to communities which are multi-ethnic.

Subtopics: Channels of Communication, Message Content, Emergency Decision Making, Phase 1 - Risk Perception, Phase 3 - Warning
Language(s): English

Cultural Competence and Risk Communication

This presentation discusses the importance and need for cultural competence, as well as ways to incorporate cultural competence into risk communication efforts during emergency situations.

Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Message Content, Building Partnerships, Building Trust
Language(s): English

Culturally-Specific Populations Emergency Communications Project: Project Summary

This resource provides a summary of a pilot project implemented to improve community health through culturally competent risk communication strategies with diverse communities in Northwest Oregon. 

Subtopics: Channels of Communication, Message Content, Building Partnerships
Language(s): English

Emergency & Community Health Outreach (ECHO)

ECHO is a collaborative that includes public health and safety agencies across Minnesota and provides health and safety information in multiple languages to people with limited English proficiency (LEP).
Subtopics: Language Access Services, Channels of Communication, Message Content
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong

Emergency Communication and Response with Racial, Ethnic and Minority Communities

This webinar describes risk communication issues specific to racial/ethnic minorities and the role of Community Health Centers in serving diverse populations during public health emergencies.

Subtopics: Channels of Communication, Message Content, Outbreaks
Language(s): English

Emergency Preparedness for African Immigrants in West Philadelphia

This report presents the findings of an initiative to develop an emergency preparedness outreach strategy for African Immigrant communities in West Philadelphia.

Subtopics: Message Content, Outbreaks, Building Trust, Phase 2 - Preparedness
Language(s): English

Emergency Preparedness: Knowledge and Perceptions of Latin American Immigrants

This paper describes the level of public emergency knowledge and perceptions of risk among Latin American immigrants, and their preferred and actual sources of emergency preparedness information.

Subtopics: Channels of Communication, Message Content, Phase 1 - Risk Perception, Phase 2 - Preparedness
Language(s): English

H1N1 Novel Influenza Information: Know What to do About the Flu! (Audio - Getting Vaccinated Against both Seasonal and H1N1 Flus)

This website provides video resources about H1N1 influenza.  This audio clip explains the importance of getting vaccinated against both seasonal and H1N1 influenzas. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Audio - Importance of Hand Washing)

This website provides video resources about H1N1 influenza.  This audio clip explains the importance of hand washing to prevent the spread of flu. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Audio - Prioirty Vaccination Groups)

This website provides video resources about H1N1 influenza.  This audio clip describes priority vaccination groups. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Audio - Staying Home While Sick)

This website provides video resources about H1N1 influenza.  This audio clip explains the importance of staying at home when sick. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (PSA Script - Getting Vaccinated against both H1N1 and Seasonal Flus)

This website provides video resources about H1N1 influenza.  This document explains the importance of getting vaccinated against both seasonal and H1N1 influenzas. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (PSA Script - Importance of Hand-Washing)

This website provides video resources about H1N1 influenza.  This document explains the importance of hand washing to prevent the spread of flu. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (PSA Script - Priority Vaccination Groups)

This website provides video resources about H1N1 influenza.  This document describes priority vaccination groups. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (PSA Script - Staying Home While Sick)

These documents include basic H1N1 prevention information and other tips on keeping yourself and your family safe this flu season.  This document highlights the importance of staying home when sick to prevent the spread of flu.

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video - Getting Vaccinated for Seasonal & H1N1 Flus)

This website provides video resources about H1N1 influenza.  This video describes the importance of getting vaccinated against both seasonal and H1N1 influenzas. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo

H1N1 Novel Influenza Information: Know What to do About the Flu! (Video - Hand Washing)

This website provides video resources about H1N1 influenza.  This video explains the importance of hand washing in preventing the spread of flu. 

Subtopics: Language Access Services, Message Content, Outbreaks
Language(s): English, Khmer/Cambodian, Somali, Vietnamese, Laotian, Spanish, Hmong, Arabic, Russian, Amharic, Burmese, Oromo
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