The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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Building Trust

“They Blew the Levee”: Distrust of Authorities among Hurricane Katrina Evacuees

Drawing from qualitative research, this article examines how trust in authorities influenced New Orleans residents’ reactions to warnings and the public health advice.

Subtopics: Emergency Decision Making, Phase 1 - Risk Perception, Building Trust, Natural Disasters
Language(s): English

Addressing the Needs of Immigrants and Limited English Proficient (LEP) Communities in Disaster Planning and Relief

This resource describes lessons learned from working with immigrant and limited English proficient (LEP) communities in disasters and includes firsthand accounts from the field.

Subtopics: Phase 6 - Response, Phase 7 - Recovery, Building Trust
Language(s): English

American Red Cross: Greater Los Angeles

This PowerPoint presentation from the American Red Cross of Greater Los Angeles focuses on disaster response and diverse populations in the Los Angeles area.

Subtopics: Culturally Competent Care, Language Access Services, Phase 6 - Response, Phase 7 - Recovery, Channels of Communication, Building Partnerships, Building Trust, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Building Partnerships With Tribal Governments

This interactive computer based course is designed to provide participants with basic knowledge to build effective partnerships with tribal governments to protect native people and property against all types of hazards.

Subtopics: Culturally Competent Care, Building Partnerships, Building Trust
Language(s): English

CDC to Detroit Media: Trust is Crucial to Dispel H1N1 Hype

This article addresses the need to dispel myths about H1N1 influenza. It emphasizes the importance of engaging the media and community leaders in educating the community, especially in ethnic communities, because of distrust of government and government officials.

Subtopics: Channels of Communication, Building Trust
Language(s): English

Collaborating Agencies Responding To Disaster (CARD)

Available at: cardcanhelp.org/
CARD's mission is to provide disaster preparedness and response support to community based organizations in Alameda County.
Subtopics: Building Partnerships, Building Knowledge, Building Trust
Language(s): English

Communicating with Diverse Populations

This slide show was developed for the 2005 Michigan Public Health Media Submit and discusses effective methods for communicating with culturally isolated and non-English speaking populations in crisis situations.  

Subtopics: Culturally Competent Care, Language Access Services, Channels of Communication, Building Trust
Language(s): English

Communication for Public-Decision Making in a Negative Historical Context: Building Intercultural Relations in the British Columbia Treaty Process

This qualitative work emphasizes the importance of accounting for differences in the communication structures of culturally diverse populations in the public decision making process.  

Subtopics: Building Partnerships, Building Trust
Language(s): English

Cultural Competence and Risk Communication

This presentation discusses the importance and need for cultural competence, as well as ways to incorporate cultural competence into risk communication efforts during emergency situations.

Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Message Content, Building Partnerships, Building Trust
Language(s): English

Culturally Competent: Disaster Nursing

This article discusses the challenges faced by nurses who were treating victims following Hurricane Katrina and the perceived lack of cultural competence training for nurses.
Subtopics: Culturally Competent Care, Language Access Services, Building Partnerships, Building Knowledge, Building Trust
Language(s): English

Culturally-Specific Populations Emergency Communications Project: Synthesis Chart

This matrix presents in depth results of a pilot study conducted by the Northwest Oregon Health Preparedness Organization

Subtopics: Emergency Decision Making, Building Knowledge, Building Trust
Language(s): English

Despite Last Year's Devastating Hurricane Season, One-Third in High-Risk Areas Say They May Ignore Evacuation Order

This press release describes the results of a survey administered in Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina and Texas by the Harvard School of Public Health on emergency evacuations.
 

Subtopics: Channels of Communication, Emergency Decision Making, Phase 1 - Risk Perception, Building Trust, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Disaster Preparedness Training for Tribal Leaders

This report outlines a project which aimed to provide preparedness and response training to tribal leaders in Arizona.
Subtopics: Culturally Competent Care, Organizational Supports, Building Partnerships, Building Knowledge, Building Trust, Phase 2 - Preparedness
Language(s): English

Editorial - No Shelter from the Storm

This Op-Ed piece discusses policies on illegal immigrants during emergency evacuations in the wake of Hurricane Gustav.

Subtopics: Culturally Competent Care, Phase 6 - Response, Emergency Decision Making, Building Trust, Natural Disasters
Language(s): English

Eliminating Injustice towards Disadvantaged Populations During an Influenza Pandemic

This commentary highlights what needs to be done to eliminate potential injustices towards disadvantaged populations during an influenza pandemic.

Subtopics: Building Partnerships, Building Knowledge, Building Trust, Phase 2 - Preparedness
Language(s): English

Emergency Planning for At-Risk Groups: Toolkit

This resource is a toolkit for emergency preparedness that includes information specific to preparedness of at-risk groups and vulnerable populations.

Subtopics: Language Access Services, Building Trust, Phase 2 - Preparedness
Language(s): English

Emergency Preparedness Education for the Latino Community Conducted by Health Promoters: A Mini Pilot Study

This report presents the findings from an initiative to increase emergency preparedness in low-income Latino communities by utilizing health promoters from the local community.

Subtopics: Building Trust, Phase 2 - Preparedness
Language(s): English

Emergency Preparedness in the Latino Community: Training Manual for Promoters

This emergency preparedness training curriculum, available in English and Spanish, is designed for lay health promoters from the Latino community.

Subtopics: Building Trust, Phase 2 - Preparedness
Language(s): English, Spanish

Engaging Immigrant Communities in Emergency Preparedness

This installment of the Yale Center for Public Health Preparedness newsletter focuses on potential barriers, such as, limited English proficiency (LEP), to engaging immigrant communities in public health preparedness and proposes various strategies to promote preparedness in these communities.   

Subtopics: Culturally Competent Care, Language Access Services, Phase 1 - Risk Perception, Building Trust, Phase 2 - Preparedness
Language(s): English

Ethnic Media Cover the Fires

This article describes the role of the ethnic media in communicating with non-English speaking Southern California residents during the 2007 wildfires.   

Subtopics: Culturally Competent Care, Language Access Services, Channels of Communication, Building Trust
Language(s): English

Guidelines for Emergency Managers Working with Culturally and Linguistically Diverse Communities

This Australian resource guide provides the tools necessary to help emergency planners and community leaders meet the preparedness needs of culturally diverse populations.

Subtopics: Organizational Supports, Building Partnerships, Building Knowledge, Building Trust
Language(s): English

Helping The Community To Prepare For A Disaster

Latinos Preparados is an organization of people who are concerned with the community and its needs in time of disaster and provides education and Spanish language preparedness materials to local communities.

Subtopics: Phase 6 - Response, Phase 7 - Recovery, Building Partnerships, Building Trust, Phase 2 - Preparedness
Language(s): English, Spanish

How Far Have We Come Since Hurricane Katrina? Challenges and Opportunities

This PowerPoint presentation by from the New Orleans Health Department focuses on Hurricane Katrina and its impact on New Orleans and its vulnerable populations.

Subtopics: Culturally Competent Care, Phase 6 - Response, Building Partnerships, Building Trust, Phase 2 - Preparedness, Natural Disasters
Language(s): English

Impact Of Culture On Preparedness

This presentation discusses the Janus-faced role of culture in disaster scenarios and provides strategies for developing culturally competent disaster plans.
Subtopics: Culturally Competent Care, Language Access Services, Organizational Supports, Building Partnerships, Building Trust
Language(s): English

Integrating Immigrant Families in Emergency Response, Relief, and Rebuilding Efforts

This report offers a framework for how local governments can incorporate LEP residents and immigrants into the emergency planning process, increase their preparedness, and develop capacity in key public agencies to communicate with and serve these residents.

Subtopics: Language Access Services, Phase 6 - Response, Building Trust, Phase 2 - Preparedness
Language(s): English

Kentucky Outreach and Information Network (KOIN)

The Kentucky Outreach and Information Network (KOIN) is a preparedness initiative which works with trusted community agencies to assure that appropriate communication channels are in place to notify heard to reach populations in the event of an emergency.
Subtopics: Language Access Services, Channels of Communication, Phase 3 - Warning, Building Trust, Phase 2 - Preparedness
Language(s): English

Meeting the Needs of Vulnerable People in Times of Disaster: A Guide for Emergency Managers

The purpose of this guide is to assist emergency management professionals and volunteers effectively meet the needs of vulnerable populations in times of disaster.

Subtopics: Building Partnerships, Building Knowledge, Building Trust
Language(s): English

Multicultural Capacity: Web Based Video

This video contains excerpts from a number of interviews with community members and first responders that explore cultural considerations and lessons learned in emergency response.

Subtopics: Culturally Competent Care, Phase 6 - Response, Building Trust
Language(s): English

Multicultural Health Research Project

This report presents the findings of three case studies which set out to examine the relationship between firefighters and multicultural communities.

Subtopics: Culturally Competent Care, Phase 6 - Response, Building Partnerships, Building Trust, Natural Disasters
Language(s): English

National Consensus Statement and Guiding Principles on Emergency Preparedness and Cultural Diversity

On June 11, 2008 the National Consensus Panel on Emergency Preparedness and Cultural Diversity issued the nation's first blueprint for integrating racially and ethnically diverse communities into emergency preparedness.
Subtopics: Culturally Competent Care, Phase 6 - Response, Building Partnerships, Building Knowledge, Building Trust, Phase 2 - Preparedness
Language(s): English, Spanish
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