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Communicating Throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication

Author(s):Garnett, JL; Kouzmin, A
Year: 2007
Available at:www3.interscience.wiley.com/journal/118485150/abstract   (report broken link)
Description:

This article argues that cognition is central to performance in emergency management. Using the case of Hurricane Katrina to illustrate the collapse of the standard model of emergency management without a clear focus on the role of cognition, the authors reframe the concept of intergovernmental crisis management as a complex, adaptive system. That is, the system needs to adjust and adapt its performance to fit the demands of an ever-changing physical, engineered and social environment. A reframed intergovernmental crisis management system may be conceived as a dynamic inter-organizational system.

Language(s):English
Communities:General
Subtopic:
Phase 6 - Response
Phase 7 - Recovery
Channels of Communication
Message Content
Emergency Decision Making
Phase 3 - Warning
Building Knowledge
Phase 2 - Preparedness
Natural Disasters
Target Audience:Emergency Planners & Managers; Public Health Professionals; Local/Community; Researchers; Policymakers
Resource Type:
Journal Article
Citation:

Garnett, JL; Kouzmin, A. (2007). “Communicating throughout Katrina: Competing and complementary conceptual lenses on crisis communication.” Public Administration Review: Administrative Failure in the Wake of Katrina, 67, 171-188.

Contact Info:

James L. Garnett: E-mail: garnett@camden.rutgers.edu

Alexander Kouzmin: E-mail: akouzmin@scu.edu.au