The National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities
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Crisis Preparation, Media Use, and Information Seeking: Patterns across Katrina Evacuees and Lessons Learned for Crisis Communication

Author(s):Patric R. Spence; Kenneth A. Lachlan; Jennifer A. Burke
Location:New Orleans, Louisiana
Year: 2008
Available at:pnpcsw.pnpco.com/cadmus/testvol.asp?year=2008&journal=jem   (report broken link)
Description:

This study examined crisis preparation, information seeking patterns, and media use in the aftermath of Hurricane Katrina. Surveys were collected from 964 Katrina evacuees. Results indicated a continued need to create messages encouraging crisis preparation, especially among at-risk subpopulations. Differences in information seeking behavior were detected across age, income, and sex, while new media proved to be a non-factor. The findings are discussed in terms of pragmatic implications for crisis communication practitioners regarding message design and placement. Key words: Hurricane Katrina, crisis communication, risk, information seeking.

Language(s):English
Communities:General
Subtopic:
Channels of Communication
Phase 1 - Risk Perception
Phase 2 - Preparedness
Target Audience:Emergency Planners & Managers; Public Health Professionals; Researchers
Resource Type:
Qualitative Study
Journal Article
Academic
Citation:

Spence P., Lachlan K., Burke J. “Crisis preparation, media use, and information seeking: Patterns across Katrina evacuees and lessons learned for crisis communication.” Journal of Emergency Management. Vol. 6. No. 2. (2008). Pp. 11-23