| Author(s): | Lee Clarke; Caron Chess; Rachel Holmes; Karen M. O’Neill |
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| Year: |
2006 |
| Available at: | www.blackwell-synergy.com/doi/ref/10.1111/j.1468-5973.2006.00491.x (report broken link)
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| Description: | It is often said that in times of crises experts, officials, and organizations should speak with one voice. But this homily has not been subjected to either conceptual or empirical scrutiny. We begin those tasks in this paper. To pursue our analysis, we use statements from the popular and scholarly presses; we also use our interviews with local officials in New Jersey, USA, who had to respond to the anthrax attacks in the fall of 2001. We outline some of the meanings of the admonition to "speak with one voice" and discuss the rhetorical significance of the advice. Our argument is that it may be wise to speak with one voice, but this can not be taken for granted. Different audiences may well need different messages or different kinds of messages. Speaking with multiple voices is often the most effective way to advance meaningful communication. |
| Language(s): | English |
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| Communities: | General |
| Subtopic: | Channels of Communication Message Content Bioterrorism |
| Target Audience: | Emergency Planners & Managers; Healthcare Providers; Public Health Professionals; Researchers; Government |
| Resource Type: | Qualitative Study Journal Article |
| Citation: | Clarke L, Chess C, Holmes R, O’Neill KM, “Speaking with One Voice: Risk Communication Lessons from the US Anthrax Attacks” Journal of Contingencies and Crisis Management. 2006. 14(3): 160 |
| Contact Info: | Lee Clarke
Rutgers University- Sociology Department
Lucy Stone Hall
Piscataway, NJ 08854
Phone: 732-445-5741 |